Shipping and Returns

Last updated: May 2021

Delivery

All deliveries are sent First Class Royal Mail.

Cost of shipping includes postage and packaging.

Packages are posted out twice a week but always within 2 working days of the order being placed.

You will receive an email notification when your order has been shipped.

Items are posted out in recyclable, reused or compostable packaging. No plastic.

At present all orders can only be sent out within the UK, International Shipping is not possible.

Please be careful when adding your delivery address, as a small business I won’t be able to rectify shipping errors that aren’t a mistake by me!

If a package is returned to me because it’s undelivered, a second shipping cost will need to be paid to get it sent out again.

Returns

Hopefully you’ll never need to return an item to me, if you do then please contact me within 5 working days of receipt of the item at hello@lowriellis.com and we can discuss a refund.

I will refund in certain circumstances but please read the descriptions carefully, the textiles I make are from upcycled and reclaimed fabrics which means they are not perfect. The slow hand dye process can also create uneven colour (I love it, but it’s not for everyone!).

Textiles should be returned unused and unwashed to me, I recommend sending them via a tracked service as any lost returns won’t be refunded. The cost of returning an item for a refund will need to be covered by you as I don’t factor that in to the cost of the products.

I will refund if the Royal Mail confirms a package is lost when I sent out the order initially.